customer communication intern

3DM Solutions

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Job Description: Customer Communication Intern

Department: Customer Relations / Client Communication

Position Type: Internship Work Mode: On-site

Location: Karachi, Pakistan

Job Summary We are looking for a confident, professional, and motivated Customer Communication Intern to support client communication, manage customer inquiries, and maintain positive relationships with clients. The ideal candidate should have strong communication skills, a professional attitude, and a willingness to learn about customer relationship management and business communication. Key Responsibilities

Communicate with clients through WhatsApp, email, phone calls, and other communication channels.
Respond to customer inquiries and provide accurate information about company services.
Follow up with existing and potential clients regarding their queries and requirements.
Coordinate with relevant departments to ensure timely responses and issue resolution.
Maintain client communication records and update customer information in the company's system.
Assist in scheduling meetings, sharing updates, and sending follow-up messages.
Handle customer concerns professionally and escalate complex issues to the relevant team.
Support customer satisfaction and client relationship management activities.

Requirements

Bachelor's student or graduate in Business Administration, Marketing, Communications, or a related field.
Strong verbal and written communication skills in English and Urdu.
Professional telephone etiquette and interpersonal skills.
Basic knowledge of MS Office, Google Workspace, and digital communication tools.
Confidence in communicating with clients and handling inquiries.
Willingness to learn, attention to detail, and a customer-focused attitude.
Previous experience is not mandatory; fresh candidates are encouraged to apply.

Skills Required

Client communication and relationship building
Active listening and problem-solving
Professional email and message writing
Follow-up and coordination
Time management and organization
Patience, adaptability, and teamwork

Learning Opportunities

Practical experience in client handling and business communication.
Exposure to customer relationship management (CRM) systems.
Development of professional communication and problem-solving skills.
Understanding of client coordination and customer retention processes.

What We Offer

Hands-on professional experience in customer communication.
Supportive learning environment.
Opportunity to develop communication and client management skills.
Potential consideration for a permanent position based on performance and business requirements.

How to Apply: Interested candidates may share their updated CV with the HR team. Pay: Rs20,000.00 per month Work Location: In person