Customer Conversion Executive – Social Commerce

We are seeking a motivated and customer-focused Sales & Conversion Executive to join our premium gifting brand based in Faisalabad. This full-time, on-site role involves managing customer interactions primarily through WhatsApp and Instagram. The ideal candidate will be responsible for converting inquiries into confirmed orders by providing excellent service, understanding customer needs, and recommending suitable handcrafted bouquets, luxury gift boxes, and curated hampers. This position requires someone who can handle multiple conversations simultaneously while maintaining a warm, professional tone and driving sales performance.

Key Responsibilities

- Manage customer inquiries on WhatsApp and Instagram with a friendly, professional, and persuasive approach.
- Convert incoming inquiries into confirmed sales orders efficiently.
- Understand customer requirements and suggest appropriate products from the gifting range.
- Address price objections, delivery concerns, customization requests, and customer hesitations effectively.
- Follow up diligently with interested customers to ensure no potential sale is lost.
- Upsell relevant add-ons, bundles, and premium options when appropriate to maximize order value.
- Coordinate closely with the operations team regarding order confirmation, customization details, and delivery schedules.
- Maintain accurate records of conversations and follow-ups to ensure seamless customer experience.
- Take full ownership of sales targets and order conversion metrics.

Required Qualifications

- Excellent written communication skills in both Urdu and English.
- Strong sales aptitude with proven persuasion and customer-handling abilities.
- Ability to manage 15–20 or more live customer conversations simultaneously without compromising quality.
- Previous experience in WhatsApp/Instagram sales, e-commerce, or customer conversion roles is preferred.
- Proactive, organized, confident, and comfortable with persistent follow-ups.
- A customer-first mindset with a strong focus on closing sales.
- Must be based in Faisalabad or willing to relocate.

Preferred Qualifications and Additional Information

Experience in gifting, fashion, food, direct-to-consumer (D2C), or boutique businesses will be considered an advantage. This role is perfect for someone who excels at turning casual inquiries into confirmed orders through excellent communication, product knowledge, and strategic follow-up. The position offers an opportunity to work with a premium brand in a dynamic, fast-paced environment where sales performance directly impacts success.

If you are passionate about sales and customer engagement and want to be part of a growing brand specializing in luxury gifting, this role offers a rewarding career path with hands-on experience in social commerce platforms like WhatsApp and Instagram.