Customer Development Executive

Propstar Technologies is looking for a dedicated and customer-oriented Customer Development Executive to join our expanding team. The successful candidate will manage both inbound and outbound customer communications, addressing inquiries, resolving issues, and ensuring an excellent customer experience through clear and timely support. This role demands strong interpersonal skills, problem-solving capabilities, and a commitment to delivering outstanding service in a dynamic, fast-paced environment.

Key Responsibilities
- Professionally handle inbound and outbound customer calls with efficiency
- Respond promptly to customer inquiries, providing accurate information about services and processes
- Resolve customer complaints and service-related issues in a timely manner
- Maintain detailed records of customer interactions and call outcomes
- Follow up with customers to confirm issue resolution and satisfaction
- Escalate complex concerns to appropriate departments when necessary
- Uphold high standards of professionalism and customer service during all interactions
- Achieve daily, weekly, and monthly performance targets and service goals
- Collaborate with internal teams to ensure smooth customer support and problem resolution
- Identify recurring customer issues and provide feedback to improve processes

Required Qualifications
- Bachelor’s degree or equivalent qualification preferred
- Proven experience in customer support, customer service, call center, or related roles
- Excellent verbal communication and active listening skills
- Strong abilities in customer handling and problem-solving
- Capacity to work effectively in a fast-paced, target-driven environment
- Strong organizational and multitasking skills
- Proficiency in MS Office and CRM systems is advantageous

Preferred Qualifications and Benefits
- Experience managing inbound and outbound customer support campaigns
- Background in BPO, call center, real estate, or service-based industries
- Familiarity with customer relationship management (CRM) software
- Strong conflict resolution and customer engagement skills

Joining Propstar Technologies means becoming part of a customer-centric and growth-focused organization. We offer a professional and collaborative work environment with opportunities for continuous learning and career advancement. Employees gain exposure to international clients and business operations, along with performance-based growth and recognition. Our supportive leadership and team culture foster the development of valuable customer service and communication skills.

Location: Main Shahrah-e-Faisal, PECHS Block 6, Karachi
Shift Timings: 7:00 PM – 4:00 AM
Job Type: Full-Time