Posted 6 days ago 89 views
Our client is a rapidly expanding direct-to-consumer (D2C) brand that operates exclusively online, delivering products directly to customers across the country. Engaging with thousands of customers weekly through advertisements, social media channels, and a dedicated helpline, the company seeks representatives who reflect the brand’s sharp yet approachable personality. This role offers a unique chance to be the authentic human voice behind the brand, managing meaningful customer interactions that go beyond routine chatbot responses.
Key Responsibilities
Respond promptly and thoughtfully to comments on social media posts and advertisements across platforms such as Facebook, Instagram, and TikTok, ensuring the brand’s distinctive tone is maintained. Manage negative comments and complaints with professionalism in public forums, smoothly transitioning conversations to private messages to resolve issues satisfactorily. Handle inbound calls and chats from customers seeking direct human assistance, addressing order concerns, product inquiries, and complaints efficiently. Use sound judgment to resolve problems independently or escalate them appropriately to operations, marketing, or management teams. Maintain a simple log of common complaints and questions, providing weekly insights and trend reports to the marketing team to help shape strategy. Proactively identify and flag potential risks early, including viral negative comments, recurring product issues, or influencer-related complaints, to minimize impact on the brand.
Required Qualifications
A bachelor’s degree from a reputable institution such as LUMS, Lahore School of Economics, FCCU, BNU, or an equivalent university is required. Candidates must demonstrate excellent spoken English and Urdu skills, with the ability to switch seamlessly between the two languages based on customer preference. Strong written English proficiency is essential, characterized by clear, warm, and error-free communication. The ability to remain calm and professional under pressure, particularly when handling upset or angry customers, is critical. Quick thinking and good judgment regarding communication—knowing what to say, what to withhold, and when to escalate issues—are necessary. Candidates should be comfortable using social media platforms and basic productivity tools like Google Sheets. This role is open to candidates with 0 to 2 years of relevant experience; fresh graduates with the right attitude are encouraged to apply.
Preferred Qualifications and Benefits
Experience in customer service, community management, or social media is advantageous. An interest in grooming, fashion, or consumer brands is considered a plus. This position offers direct exposure to the inner workings of a fast-growing D2C brand, particularly in marketing and customer experience. Clear career progression opportunities exist, with potential growth into community management, customer experience, or marketing roles. The role offers a competitive monthly salary ranging from Rs. 100,000 to Rs. 130,000. This is an in-person position, providing hands-on experience within a dynamic and fast-paced company environment.
This opportunity is ideal for individuals who thrive in fast-moving settings and are passionate about delivering exceptional customer experiences while actively contributing to the growth and reputation of a vibrant brand.
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Job Details
Sharp Brains Global
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