Posted Sep 27, 2026 21 views
Our client is a dynamic direct-to-consumer brand operating entirely online, serving customers nationwide. With thousands of interactions weekly through advertisements, social media, and a helpline, the company values representatives who embody the sharp and approachable nature of the brand. This role offers the opportunity to be the authentic human voice behind the client, managing meaningful customer interactions that go beyond routine inquiries handled by chatbots.
Key Responsibilities
- Respond promptly and thoughtfully to comments on posts and advertisements across Facebook, Instagram, and TikTok, maintaining the brand’s distinctive tone.
- Address negative comments and complaints with composure in public forums, transition conversations to private messages, and ensure resolution.
- Handle incoming calls and chats from customers requesting personal assistance, including inquiries about orders, products, and complaints.
- Exercise sound judgment to resolve issues independently or escalate them appropriately to operations, marketing, or management teams.
- Maintain simple records of common complaints and questions, providing weekly insights to the marketing team to inform strategy.
- Identify and flag potential risks early, such as trending negative comments, recurring product issues, or influencer-related concerns.
Required Qualifications
- Bachelor’s degree from a reputable institution, preferably LUMS, Lahore School of Economics, FCCU, BNU, or similar.
- Excellent verbal communication skills in both English and Urdu, with the ability to switch seamlessly between languages based on the customer’s preference.
- Strong written English skills characterized by clarity, warmth, and accuracy.
- Ability to remain calm and professional under pressure, especially when dealing with upset customers.
- Quick thinking with good judgment regarding communication and escalation decisions.
- Comfortable navigating social media platforms and using basic tools such as Google Sheets.
- Experience level ranging from fresh graduates to candidates with up to two years of relevant experience; a positive attitude is highly valued.
Preferred Qualifications and Benefits
- Previous experience in customer service, community management, or social media roles is advantageous.
- Interest in grooming, fashion, or consumer brands is a plus.
This position offers direct exposure to the operations of a fast-growing direct-to-consumer brand, providing valuable insights into marketing and customer experience functions. There is a clear pathway for career growth into community management, customer experience, or marketing roles.
Compensation
The monthly salary range for this role is Rs100,000 to Rs130,000.
Work Location
This is an in-person position, requiring attendance at the company’s office.
Skills
Job Details
Sharp Brains Limited
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