Customer Experience Manager - Logistics

LDP Logistics is seeking a confident and commercially minded professional to manage client communications and support business growth while ensuring seamless coordination with US-based customers. The ideal candidate will possess strong communication skills, a clear understanding of customer needs, and the ability to take ownership of tasks and outcomes with minimal supervision. This role requires a proactive approach to building relationships, managing an assigned customer portfolio, and driving shipment volumes through effective follow-up and problem-solving.

Key Responsibilities

- Manage and grow an assigned portfolio of customers, acting as the primary point of contact for pricing, quotes, shipment updates, and service-related inquiries.
- Develop and maintain strong relationships with US-based customers by providing proactive communication, timely follow-ups, and reliable service.
- Follow up on submitted quotes, understand customer requirements, address pricing concerns, and convert potential opportunities into confirmed shipments.
- Collaborate closely with internal logistics teams to ensure accurate quotations, smooth shipment execution, and prompt resolution of operational issues.
- Identify opportunities to increase shipment volume, retain existing customers, and expand business within the assigned portfolio.
- Take ownership of customer concerns, coordinate solutions, and maintain customer satisfaction throughout the shipment lifecycle.
- Maintain accurate records of quotations, customer interactions, shipment activity, and pricing decisions while monitoring business performance and profitability.

Required Qualifications

- Proven ability to build and maintain strong, long-term client relationships.
- Commercially minded with a solid understanding of pricing strategies, quoting processes, and profit margins.
- Demonstrated focus on account growth, with the ability to identify opportunities to retain clients and increase shipment volumes.
- Customer-centric mindset with the ability to understand client needs and resolve issues proactively.
- Strong communication skills, particularly in managing relationships with US-based customers.
- Self-starter who takes ownership of an assigned book of business and drives results independently.

Preferred Qualifications and Benefits

While specific preferred qualifications and benefits are not detailed, candidates who exhibit a proactive approach, excellent interpersonal skills, and a strong commercial acumen will thrive in this role. The position offers the opportunity to work closely with a dynamic logistics team and contribute directly to business growth and customer satisfaction in a fast-paced environment.

This role is ideal for professionals looking to leverage their relationship management skills and commercial insight to make a tangible impact within the logistics industry.