Customer Relations Officer-Intern

This role is designed to support the Customer Relations team by managing customer interactions, handling follow-ups, gathering feedback, and addressing service-related concerns to ensure a positive and seamless customer experience. The position involves close coordination with various departments to maintain high levels of customer satisfaction and retention.

Key Responsibilities
- Assist in managing customer inquiries and resolving complaints promptly.
- Conduct post-service follow-up calls to collect valuable customer feedback.
- Support appointment scheduling and coordinate effectively with customers.
- Maintain accurate and up-to-date customer records within the DMS/CRM system.
- Collaborate with Service, Parts, and Sales departments to address and resolve customer concerns.
- Contribute to customer retention initiatives and satisfaction improvement activities.
- Perform additional tasks as assigned by management to support team objectives.

Required Qualifications
- Bachelor’s degree or currently pursuing a degree in Business Administration, Marketing, or a related field.
- Fresh graduates are encouraged to apply.
- Strong communication and interpersonal skills.
- Customer-focused mindset with excellent follow-up abilities.
- Basic computer proficiency; familiarity with DMS/CRM systems is advantageous.
- Previous experience as a Dealership Customer Relations Officer (CRO) for at least 1 year is required.

Additional Information
- Job Type: Full-time
- Location: Karachi (on-site)

This position offers an excellent opportunity for individuals looking to start or advance their career in customer relations within a dynamic dealership environment. The role demands a proactive approach to customer service and the ability to work collaboratively across departments to enhance overall customer satisfaction.