Customer Relationship Manager

Customer Relationship Manager
Fatehjang Suzuki Motors | Fateh Jang
Working Hours: 9:00 AM – 6:00 PM | Employment Type: Full-Time

We are seeking a dedicated Customer Relationship Manager (CRM) to join our team at Fatehjang Suzuki Motors. The ideal candidate will be responsible for managing customer interactions, ensuring a positive experience at the dealership, and fostering strong relationships with both existing and prospective customers. This role requires excellent communication skills, a customer-focused mindset, and the ability to coordinate effectively with sales and service teams to address customer needs and concerns.

Key Responsibilities
- Manage customer inquiries through various channels including phone calls and walk-ins.
- Follow up promptly with prospective customers and leads to nurture interest and convert sales.
- Maintain accurate and up-to-date customer records along with follow-up schedules.
- Collaborate closely with sales and service departments to resolve customer issues efficiently.
- Conduct regular follow-ups with customers regarding vehicle purchases, deliveries, and after-sales services.
- Handle customer complaints professionally, ensuring timely and satisfactory resolution.
- Perform customer satisfaction follow-ups post-sales and service to gather feedback.
- Build and maintain strong, long-lasting relationships with existing customers.
- Identify opportunities for repeat business and generate referrals through excellent service.
- Prepare detailed customer feedback and follow-up reports for management review.
- Ensure all customer communications are timely, professional, and aligned with dealership standards.
- Support the dealership’s efforts to maintain high levels of customer satisfaction and loyalty.

Required Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 1 to 3 years of experience in customer service, CRM, sales, or a similar role.
- Excellent verbal and written communication skills with strong interpersonal abilities.
- Proven capability in follow-up and relationship-building with customers.
- Confident and professional demeanor when interacting with customers and team members.
- Proficient in MS Office applications.
- Ability to remain calm and professional when handling difficult customer situations.

Preferred Qualifications and Additional Information
- Experience in the automotive or dealership industry is highly preferred.
- This position is based on-site at Fatehjang Suzuki Motors; applicants should be comfortable commuting to the location.
- Candidates will be asked about their salary expectations during the application process.

If you are passionate about delivering exceptional customer service and building lasting relationships in a dynamic automotive environment, we encourage you to apply for this opportunity.