Posted 6 days ago 7 views
This role involves managing both inbound and outbound customer calls with professionalism and efficiency. The candidate will provide accurate location information and support to customers while working in rotational shifts to ensure 24/7 customer service coverage. Building and maintaining strong customer relationships is essential, along with promptly resolving complaints and maintaining detailed logs for tracking and reporting purposes. Collaboration with team members and other departments is necessary to continuously improve customer satisfaction. Adherence to company protocols and procedures is required to deliver high-quality service consistently. The position is based on-site and offers a monthly salary ranging from Rs30,000 to Rs35,000.
Key Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently.
- Provide accurate location details and support to customers.
- Work in rotational shifts to ensure continuous 24/7 customer support.
- Engage with customers to build and maintain strong relationships.
- Resolve customer complaints promptly and maintain a complaint log for tracking issues.
- Maintain detailed call and complaint logs for reporting and improvement purposes.
- Collaborate with team members and other departments to enhance customer satisfaction.
- Follow company protocols and procedures to ensure high-quality service delivery.
Required Qualifications
- Strong communication skills, both verbal and written.
- Ability to work effectively in a fast-paced, customer-focused environment.
- Experience in handling customer calls and managing complaints.
- Willingness to work in rotational shifts, including nights and weekends.
- Basic computer skills for maintaining logs and reports.
Preferred Qualifications and Benefits
- Previous experience in a customer service or call center role is advantageous.
- Ability to multitask and manage time efficiently.
- A positive attitude and problem-solving mindset.
- The role offers a competitive monthly salary of Rs30,000 to Rs35,000.
- Work location is in person, providing an opportunity to engage directly with team members and supervisors.
This position is ideal for candidates who are committed to delivering excellent customer service and thrive in a dynamic, shift-based work environment.
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