Posted Sep 24, 2026 18 views
Dynamics Solutions, a prominent name in the automotive care industry, is seeking a Customer Relationship Officer to join their team at the Police Foundation - PWD location in Islamabad. This full-time, on-site role focuses on delivering exceptional customer service for premium car protection and detailing solutions, including Paint Protection Film (PPF) and various car care accessories. The successful candidate will be the primary point of contact for customers, managing inquiries, coordinating with sales and service teams, and ensuring a smooth and positive customer experience from initial contact through post-service follow-up. This position requires a personable, organized individual who thrives in a client-facing environment and values building long-term relationships.
Key Responsibilities
- Act as the first point of contact for customers via phone and WhatsApp, providing professional and courteous communication.
- Respond to customer inquiries regarding products, services, pricing, and order or service status efficiently and accurately.
- Liaise between customers and internal sales and service teams to facilitate clear communication and timely updates.
- Maintain and update customer records, service histories, and follow-up schedules within the CRM system.
- Conduct proactive follow-ups with customers after service completion to collect feedback and ensure satisfaction.
- Address and resolve customer concerns promptly, escalating complex issues to management when necessary.
- Support a welcoming and professional front-office environment for walk-in clients.
- Foster strong customer relationships to encourage repeat business and referrals.
Required Qualifications
- Bachelor’s degree in Business, Communications, or a related field; fresh graduates are encouraged to apply.
- Excellent verbal and written communication skills in both English and Urdu.
- Pleasant, professional, and patient demeanor with strong interpersonal skills.
- Comfortable using WhatsApp Business, MS Office, and basic CRM software; training will be provided.
- Highly organized with keen attention to detail and disciplined follow-up habits.
- Previous experience in customer service, front desk, or client-facing roles is advantageous but not mandatory.
- Female candidates are preferred to complement the existing front-office team.
Preferred Qualifications and Benefits
Candidates will benefit from a competitive market-based salary ranging from Rs30,000 to Rs45,000 per month. The company offers a friendly, professional, and supportive work environment with hands-on training on products and customer service systems. There are clear opportunities for growth within the Customer Relations and Services department. The role features standard working hours and a stable, respectful workplace culture, fostering both personal and professional development.
Interested candidates are invited to apply through the designated job platform by submitting their CV. Shortlisted applicants will be contacted for interviews. This position requires on-site attendance at the Islamabad office.
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DYNAMIC SOLUTIONS
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