Customer Representative Officer (Females - LHR DHA Phase-06)

We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for managing customer interactions across multiple communication channels, ensuring accurate information delivery, and maintaining positive relationships with clients. This role involves addressing customer inquiries, resolving complaints, coordinating with internal departments, and supporting sales efforts to enhance overall customer satisfaction.

Key Responsibilities:
- Respond promptly to customer inquiries via phone calls, emails, WhatsApp, and other communication platforms.
- Provide accurate and detailed information about products, services, pricing, availability, and delivery schedules.
- Handle customer complaints professionally, ensuring timely and effective resolution.
- Maintain positive and professional relationships with both existing and potential customers.
- Follow up with customers regarding quotations, orders, deliveries, payments, and after-sales services.
- Collaborate with Sales, Accounts, Operations, Warehouse, and other relevant departments to resolve customer issues efficiently.
- Record and maintain accurate customer information, complaints, requests, and follow-up details.
- Monitor customer orders and communicate order status updates promptly.
- Collect customer feedback and share insights with management to support service improvements.
- Assist the sales team by responding to customer queries and identifying potential sales opportunities.
- Ensure all customer interactions are handled courteously and professionally.
- Maintain proper documentation of customer complaints and their resolutions.
- Adhere to company policies and procedures when dealing with customers.
- Escalate unresolved or critical customer issues to supervisors or managers as necessary.
- Conduct regular follow-ups to confirm customer concerns have been addressed satisfactorily.
- Support customer retention initiatives and contribute to enhancing overall customer satisfaction.
- Prepare daily, weekly, or monthly reports related to customer inquiries, complaints, and follow-ups.
- Perform additional customer service-related duties as assigned by management.

Required Qualifications:
- Bachelor’s degree is preferred.

Work Location:
- This position requires in-person attendance.

Compensation:
- The salary range for this role is Rs70,000 to Rs80,000 per month.

This role offers an excellent opportunity for individuals who are customer-focused, detail-oriented, and capable of managing multiple tasks efficiently. If you thrive in a dynamic environment and are committed to delivering exceptional service, this position could be a great fit.