Customer Sales Associate (Solar) – Rawalpindi

We are looking for a motivated and results-driven Outbound Verification and Transfer Associate to join our team onsite in Rawalpindi. In this role, you will be a vital part of our sales and customer service process by making outbound calls to customers and prospects, verifying essential information, and transferring calls professionally to the appropriate internal teams. This fast-paced position demands excellent multitasking abilities, strong organizational skills, and proficiency in using CRM systems to manage and update large volumes of data efficiently.

Key Responsibilities

- Outbound Communication: Make a high volume of outbound calls daily to engage with customers and verify their account or contact information.
- Verification and Qualification: Conduct basic verification checks over the phone following strict company protocols to ensure the accuracy and quality of leads before transferring calls.
- Call Transfer: Transfer verified and qualified calls promptly and professionally to the relevant internal specialists, agents, or departments.
- CRM Management: Use the Customer Relationship Management (CRM) system effectively to access, verify, and update contact details accurately during and after calls.
- Multi-Tasking: Handle multiple tasks simultaneously, including following verification scripts, navigating complex systems, and tracking call outcomes in real-time while maintaining call quality.
- Target Achievement: Consistently meet or exceed daily, weekly, and monthly targets for verified calls and successful transfers with a strong performance-driven approach.
- Process Adherence: Follow all documented procedures, scripts, and compliance guidelines related to outbound calling and data handling meticulously.

Required Qualifications

- Communication Skills: Clear, professional, and confident verbal communication with an American accent.
- Target-Driven Mindset: Demonstrated motivation to meet and surpass performance metrics in a goal-oriented environment.
- CRM Proficiency: Experience and comfort using CRM software such as Salesforce or HubSpot for data entry, look-up, and account tracking.
- Multi-Tasking Ability: Strong organizational skills to manage multiple screens, databases, and processes simultaneously without compromising call quality.
- Attention to Detail: High level of accuracy in information verification and data entry.
- Experience: Minimum of 6 months working in an outbound call center, tele-sales, or verification role.

Preferred Qualifications and Benefits

- Access to an on-site gym facility to support your health and wellness.
- Comprehensive medical insurance coverage.
- Paid leave entitlements.
- Provident Fund and EOBI contributions.
- Structured training programs for skill development.
- Competitive salary package complemented by lucrative bonuses.
- Transportation allowance to ease your commute.
- Clear career progression opportunities within the organization.

This role offers an excellent opportunity for individuals who thrive in a dynamic, target-focused environment and are eager to contribute to a growing team. If you possess the required skills and are ready to take on a challenging yet rewarding position, we encourage you to apply.