Customer Sales Executive (Inbound)

We are currently seeking a fluent English-speaking professional to join our team in an inbound sales and customer support role. This position is ideal for individuals who are motivated, possess excellent communication skills, and have prior experience working in a call center environment. The role involves engaging with US customers, providing support, and driving sales within the telecom sector. Candidates must be comfortable working night shifts and thrive in a fast-paced, customer-focused setting.

Key Responsibilities:
- Handle inbound calls from US customers, delivering exceptional sales and customer support services.
- Communicate confidently and naturally without relying on scripted dialogues to ensure a personalized customer experience.
- Manage customer inquiries, resolve issues, and provide accurate information about telecom products and services.
- Maintain detailed records of customer interactions and sales activities.
- Collaborate with team members to meet and exceed performance targets.
- Adapt to working the night shift schedule from 8 PM to 5 AM.

Required Qualifications:
- Fluency in English with the ability to communicate clearly and confidently with US-based customers.
- A minimum of 1-2 years of experience in a call center, BPO, or software house environment.
- Proven ability to work effectively in a sales or customer support role, preferably handling inbound calls.
- Willingness and availability to work the designated night shift hours.
- Strong interpersonal skills and a customer-centric approach.

Preferred Qualifications and Benefits:
- Prior experience working on US telecom campaigns such as AT&T, Spectrum, Frontier, or DirecTV is highly desirable.
- Experience with telecom sales and support will be an advantage in understanding customer needs and product offerings.
- Competitive monthly salary ranging from 50,000 to 65,000 PKR, commensurate with experience.
- Opportunity to develop skills and build a career within the telecom industry.
- Full-time, permanent employment with potential for career advancement.
- Work location is based in DHA Phase 7, Karachi, requiring in-person attendance.

This role offers a dynamic work environment where you can leverage your communication skills and call center experience to make a tangible impact. If you meet the qualifications and are ready to take on a challenging and rewarding position, we encourage you to apply and join our team.