Customer Sales Representative (CSR) - Outbound

Chainfore Private Limited is seeking motivated Customer Sales Representatives (CSR) to join their team in Muslim Town, Lahore. This full-time, on-site role focuses on outbound calling and customer onboarding for a new consumer platform aimed at families both nationally and internationally. Fresh graduates are encouraged to apply, as comprehensive training will be provided. The successful candidates will be the first point of contact for new customers, responsible for confirming their details, explaining the service, and assisting with profile completion and payment. This position requires a respectful and patient approach, as the role involves speaking primarily with parents and guardians. It is a target-driven outbound calling role, distinct from inbound customer support or hard selling.

Key Responsibilities:
- Make outbound calls to new signups within 30 minutes of registration during your shift.
- Verify customer identity and identify the parent or guardian managing the account.
- Clearly explain the service process, pricing, and refund guarantee in both Urdu and English.
- Share payment details via WhatsApp and assist customers until payment confirmation.
- Guide customers through profile completion and verification steps.
- Follow up with users who have paid but not yet completed their profiles.
- Accurately log every call, including outcomes, objections, and callback times, in the CRM system.
- Escalate complaints, refund requests, and technical issues to the support team.
- Achieve daily call targets and weekly conversion goals.

Required Qualifications:
- Fluent and polite spoken Urdu with working proficiency in English.
- Comfortable discussing family-related matters with parents and elders.
- Ability to handle objections calmly and professionally without being pushy.
- Basic familiarity with WhatsApp Business, Google Sheets, and CRM software.
- Reliable attendance and punctuality for fixed shifts, including evening hours.
- Any prior customer-facing experience, internships, or roles in university societies are advantageous.

Preferred Qualifications and Benefits:
- Experience in telesales, admissions, education counseling, insurance, or real estate calling is a plus.
- Ability to speak Punjabi is preferred.
- Experience interacting with overseas families is beneficial.

Compensation and Work Schedule:
- Competitive base salary with commission on every paid conversion.
- Monthly performance bonuses based on target achievement.
- Shifts available:
- Shift A: 11:00 AM to 8:00 PM
- Shift B: 12:00 PM to 9:00 PM
- Workweek runs Monday to Saturday, with Sundays off.

Chainfore Private Limited is an equal opportunity employer and welcomes applications from candidates of all backgrounds. This is an excellent opportunity for fresh graduates and individuals looking to build a career in customer engagement and sales within a supportive and dynamic environment.