Customer Sales Representative

WBM Pvt. Ltd., located in Lahore, Pakistan, is looking for a dedicated and customer-oriented Customer Support Agent to join their international campaign team. This full-time position involves managing customer inquiries, resolving issues efficiently, and delivering accurate information to ensure a positive experience for clients. Candidates with 1 to 2 years of relevant experience who are adaptable to working day or night shifts will find this role a great opportunity to grow within a dynamic organization.

Key Responsibilities
- Respond promptly and professionally to customer inquiries through various channels including calls, emails, chats, and social media platforms.
- Address customer complaints with patience and provide effective solutions to resolve issues.
- Process customer orders and requests accurately, ensuring timely follow-up.
- Maintain detailed and accurate records of all customer interactions for reference and quality assurance.
- Collaborate with internal departments to resolve customer concerns swiftly and efficiently.
- Provide customers with precise information about products, services, order statuses, and delivery updates.
- Follow up with customers to confirm that their issues have been fully addressed and that they are satisfied with the resolution.
- Consistently achieve or exceed assigned customer service and performance targets.

Required Qualifications
- 1 to 2 years of experience in customer support, customer service, call center, or a related field.
- Strong communication skills in both English and Urdu, with the ability to engage customers clearly and professionally.
- Excellent problem-solving skills combined with strong interpersonal abilities.
- Basic computer skills, including proficiency in MS Office applications.
- A customer-focused mindset demonstrated through patience, professionalism, and empathy.
- Flexibility to work various shifts, including both day and night schedules.

Preferred Qualifications and Benefits
WBM Pvt. Ltd. offers a competitive salary package ranging from Rs50,690.21 to Rs150,000.00 per month, reflecting experience and performance. Employees enjoy a professional work environment that encourages continuous learning and career development. The company is committed to providing training and growth opportunities, supporting employees in enhancing their skills and advancing within the organization. This position requires in-person attendance at the Lahore office, fostering team collaboration and engagement.

This role is ideal for candidates seeking to develop their customer service career in a supportive and growth-oriented setting while contributing to an international campaign.