Customer Sales Representative

WBM Pvt. Ltd., based in Lahore, Pakistan, is seeking a dedicated and customer-oriented Customer Support Agent to join their international campaign team. This full-time role requires a professional who can effectively manage customer inquiries, resolve issues, and deliver accurate information to ensure a positive customer experience. Candidates should be prepared to work either day or night shifts and have 1 to 2 years of relevant experience in customer support or a similar field.

Key Responsibilities
- Respond promptly to customer inquiries via calls, emails, chats, and social media platforms.
- Handle customer complaints with professionalism and provide appropriate solutions.
- Process customer orders and requests, ensuring timely follow-up.
- Maintain detailed and accurate records of all customer interactions.
- Collaborate with other departments to resolve customer issues efficiently.
- Provide precise information regarding products, services, orders, and delivery status.
- Follow up with customers to confirm resolution of their concerns.
- Achieve assigned customer service and performance targets consistently.

Required Qualifications
- 1 to 2 years of experience in customer support, call center, or related roles.
- Excellent communication skills in both English and Urdu.
- Strong problem-solving abilities and interpersonal skills.
- Basic proficiency with computers and MS Office applications.
- A customer-focused mindset, demonstrating patience and professionalism.
- Flexibility to work in either day or night shifts as required.

Preferred Qualifications and Benefits
WBM Pvt. Ltd. offers a competitive salary package ranging from Rs50,690.21 to Rs150,000.00 per month. Employees will benefit from a professional working environment that fosters learning and career growth. The company is committed to employee development through ongoing training and skill enhancement programs. This position requires working on-site at the Lahore office.

If you meet the above criteria and are eager to contribute to a dynamic team, consider applying for this opportunity to grow your career in customer support within an international setting.