Customer Sales Representative

Our company is a global provider of high-quality embroidery, iron-on, chenille, and PVC patches, offering durable products with strong adhesion at competitive prices. We serve clothing brands, retailers, and individual customers worldwide, emphasizing reliability, consistent product quality, and timely delivery. Free global shipping is a key part of our service, ensuring customers receive their orders conveniently and cost-effectively. Our team is committed to excellent customer service and fostering long-term partnerships through repeat business.

Key Responsibilities
- Manage inbound and outbound customer inquiries, providing detailed product information and assisting customers in selecting the most suitable patches for their needs.
- Prepare accurate quotations and process customer orders efficiently.
- Coordinate closely with production and shipping teams to ensure timely fulfillment and delivery of orders.
- Follow up with customers post-sale to ensure satisfaction and encourage repeat business.
- Maintain accurate records of sales activities and customer interactions using CRM or sales management tools.
- Resolve basic service issues promptly and professionally.
- Collaborate with team members to enhance the overall customer experience and suggest improvements to sales processes.
- Work towards achieving individual and team sales targets consistently.

Required Qualifications
- Strong customer service skills, including active listening, clear communication, and a courteous, professional demeanor.
- Proven sales and negotiation abilities, with experience in prospecting, closing deals, and meeting sales goals.
- Basic computer skills and familiarity with CRM systems, email, spreadsheets, and online communication platforms.
- Excellent organizational and time-management skills to handle multiple customer requests and follow-ups efficiently.
- Ability to understand and explain technical details about embroidery, iron-on, chenille, and PVC patches in simple, customer-friendly language.
- Fluency in English and Urdu (or other relevant local languages), with strong verbal and written communication skills.
- Minimum high school diploma; higher education in business, marketing, or related fields is advantageous.
- Willingness to work full-time on-site in Lahore and collaborate effectively within a diverse team environment.

Preferred Qualifications and Benefits
- Previous experience in retail, customer support, or sales is preferred but not mandatory.
- Opportunity to work with a dynamic team focused on quality products and excellent customer service.
- Exposure to international business operations with free global shipping as a core service.
- A supportive work environment that values collaboration and continuous improvement.

This role offers a chance to contribute to a growing company with a strong reputation for quality and customer satisfaction. Candidates who are motivated, customer-focused, and eager to develop their sales skills in a hands-on environment will find this position rewarding.