Customer Sales Representative

The Customer Sales Representative position at OPT Link Hub is a full-time, on-site role based in Lahore. This role focuses on identifying and engaging prospective clients to understand their IT and BPO requirements and offering tailored service solutions. These solutions include call center support, back-office services, and digital marketing. The representative will manage the entire sales process, from lead generation and qualification to contract closure, while maintaining strong client relationships and coordinating with internal teams to ensure seamless onboarding and service delivery.

Key Responsibilities

- Identify and engage potential clients by understanding their IT and BPO needs.
- Generate and qualify leads through various channels.
- Conduct sales calls and in-person meetings to present tailored service solutions.
- Prepare and deliver presentations and proposals that address client requirements.
- Manage the end-to-end sales cycle, ensuring timely follow-ups and contract closures.
- Maintain and nurture relationships with existing clients to encourage repeat business.
- Collaborate with internal service teams to facilitate smooth onboarding and service implementation.
- Maintain accurate records of sales activities and client interactions in CRM tools.
- Provide regular sales reports and updates to management.
- Represent the company professionally at client visits, industry events, and networking opportunities.
- Consistently meet or exceed assigned sales targets and performance metrics.

Required Qualifications

- Strong skills in lead generation, prospecting, and pipeline management to identify and qualify new business opportunities effectively.
- Proven ability in consultative selling, solution-based sales, and client relationship management, preferably within services or technology sectors.
- Excellent communication, negotiation, and presentation skills, with the ability to explain complex IT and BPO solutions clearly and in business-focused terms.
- Experience using CRM software and basic productivity tools such as spreadsheets, word processing, and email for tracking activities and preparing proposals.
- Good understanding of IT services, BPO, call center operations, and digital marketing concepts.
- Strong organizational and time-management skills, capable of managing multiple opportunities and deadlines simultaneously.
- Ability to work on-site in Lahore and collaborate effectively with cross-functional teams.
- Adaptability to a fast-paced, target-driven environment.

Preferred Qualifications and Benefits

- Prior experience in sales, business development, or account management is preferred.
- A relevant diploma or degree in Business, Marketing, or a related field is considered an advantage.

This role offers the opportunity to work within a dynamic environment focused on delivering comprehensive IT and BPO solutions. The successful candidate will play a key role in driving business growth while building lasting client partnerships.