Customer Sales Representative / Receptionist

Jacked Fitness Arena, located in E-11, Islamabad, is a professional fitness and wellness center dedicated to delivering high-quality services in fitness training, swimming, physiotherapy, and exceptional customer experiences. We are seeking a motivated and professional Customer Service Representative (CSR) to join our team on a full-time basis. The successful candidate will be responsible for managing customer inquiries, assisting both existing members and potential clients, maintaining clear and professional communication, resolving concerns, and ensuring a positive overall experience for customers. This role offers a competitive salary range of PKR 40,000 to 50,000 and opportunities for career growth within a dynamic work environment.

Key Responsibilities
- Handle customer inquiries via calls, WhatsApp, social media, and face-to-face interactions with effective communication skills.
- Generate sales and earn commissions based on sales performance.
- Welcome and assist current and prospective members in a professional manner.
- Provide accurate information about gym memberships, packages, facilities, timings, and services.
- Follow up with potential customers and membership leads to convert inquiries into memberships.
- Maintain and regularly update customer records and databases.
- Address customer complaints and concerns professionally, escalating issues when necessary.
- Coordinate with Sales, Front Desk, Trainers, and Management teams to resolve customer issues promptly.
- Keep detailed records of inquiries, follow-ups, conversions, and customer feedback.
- Ensure timely responses to all customer messages and calls.
- Support efforts to improve customer retention and overall member satisfaction.
- Adhere to Jacked Fitness Arena’s customer service standards, policies, and procedures.
- Prepare and submit daily and weekly reports to the line manager.

Required Qualifications
- Bachelor’s degree from a recognized institution.
- Excellent verbal and written English communication skills.
- Presentable, confident, and professional demeanor.
- Strong interpersonal and customer service skills.
- Proficient in MS Office and basic computer applications.
- Ability to manage multiple customers and tasks efficiently.
- Positive attitude with a willingness to learn and adapt.

Preferred Qualifications and Benefits
- Previous experience in customer service, sales, front desk, or the fitness industry is preferred.
- Competitive salary ranging from PKR 40,000 to 50,000 per month.
- A professional and growth-oriented work environment that fosters skill development in customer service and sales.
- Opportunities for career advancement based on performance and contribution.
- Work location is in person at Islamabad E-11, with reliable commuting or relocation required before starting work.

Candidates who are punctual, responsible, professional, and presentable are encouraged to apply with an updated CV. Join Jacked Fitness Arena and become part of a dedicated team committed to delivering an exceptional fitness experience.