Customer Service & Administration Representative (UK Based)

We are seeking motivated and professional Customer Service & Administration Representatives to join our on-site team. The successful candidates will act as the first point of contact for customers, delivering exceptional service through multiple communication channels. This role requires excellent interpersonal skills, strong attention to detail, and the ability to handle a diverse workload efficiently in a fast-paced environment.

Key Responsibilities
- Manage inbound and outbound telephone calls with a courteous and professional demeanor.
- Respond promptly to enquiries received via SMS, WhatsApp, and email.
- Monitor and engage with comments, messages, and enquiries on social media platforms.
- Address online client reviews with empathy and professionalism.
- Assist clients with appointment bookings, amendments, cancellations, and general enquiries.
- Contact customers to collect outstanding payments when necessary.
- Escalate complex issues to the appropriate team members for resolution.
- Maintain accurate and up-to-date records of all client interactions.
- Provide general administrative support as required to ensure smooth operations.

Required Qualifications
- Excellent written and spoken English communication skills.
- Previous experience in customer service, call centre, or support roles.
- Confidence and proficiency in handling both inbound and outbound calls.
- Ability to manage multiple communication channels simultaneously, including calls, emails, SMS, WhatsApp, and social media.
- Strong computer skills with the ability to quickly adapt to new systems and software.
- High attention to detail and strong organisational capabilities.
- Professional conduct suitable for an on-site work environment.
- Minimum of two years’ experience in a similar role.

Preferred Qualifications and Benefits
- Experience supporting UK-based customers is highly advantageous.
- Familiarity with CRM platforms to manage customer interactions effectively.
- Experience in managing enquiries through social media channels.
- Background in service-focused or appointment-driven environments is preferred.

We offer a competitive salary with performance-based rewards, with potential earnings up to PKR 100,000 per month. Career growth opportunities are available within a growing UK-based organisation. Our work culture is supportive and collaborative, with ongoing training and professional development provided to help you succeed.

This is a full-time, permanent position located in PECHS, Block-6, Karachi. Shifts are scheduled during afternoon hours, either from 12:00 pm to 9:00 pm or 1:00 pm to 10:00 pm PST, with alternate Saturdays off.

Salary range: PKR 70,000 to 100,000 per month.
Work location: On-site.