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Customer Service & Administration Representative (UK Based)

Role Overview We are seeking highly motivated and professional Customer Service & Administration Representatives to join our on-site team. The successful candidate will act as the first point of contact for customers, delivering exceptional service across multiple communication channels. This role requires excellent interpersonal skills, attention to detail, and the ability to manage a varied workload in a dynamic environment. Key Responsibilities

Client communication: Manage inbound and outbound telephone calls, ensuring a courteous and professional approach.
Digital correspondence: Respond promptly to SMS, WhatsApp, and email enquiries.
Social media engagement: Monitor and reply to comments, messages, and enquiries received via social media platforms.
Review management: Address online clients reviews with empathy and professionalism.
Appointment handling: Support clients with bookings, amendments, cancellations, and general enquiries.
Payment collection: Contact customers when required to collect outstanding payments.
Issue escalation: Refer complex matters to the appropriate team member.
Record maintenance: Ensure accurate documentation of all clients' interactions.
Administrative support: Assist with general administrative duties as required.

Candidate Requirements Essential

Language proficiency: Excellent written and spoken English.
Customer service background: Previous experience in customer service, call centre, or support roles.
Communication skills: Confidence in handling inbound and outbound calls.
Multi-channel capability: Ability to manage calls, emails, SMS, WhatsApp, and social media simultaneously.
Technical literacy: Strong computer skills and ability to learn new systems quickly.
Organisation: High attention to detail and strong organisational skills.
Professional conduct: Ability to maintain a professional presence in an on-site environment.

Desirable

UK customer support: Experience working with UK-based customers.
CRM systems: Familiarity with CRM platforms.
Social media management: Experience handling enquiries via social media.
Appointment-based environments: Background in service-focused or appointment-driven roles.

What We Offer

Competitive salary & Performance rewards up to 100K
Career growth within a growing UK based organisation
Supportive culture and collaborative team environment
Training and professional development opportunities

Job Type: Full-Time | Permanent Experience: At least couple of years experience in similar capacity

Salary: Up to PKR 100,000 per month

Afternoon Shifts: 12:00 pm till 09:00 pm | 01:00 pm till 10:00 pm PST with alternate Saturdays off.

Location: PECHS, Block-6, Karachi.

Email: *********

Job Type: Full-time

Pay: Rs70,000.00 - Rs100,000.00 per month

Experience

Customer Service Representative: 2 years (Required)

Work Location: In person

Skills

environment-health-and-safety-hsse training-and-development education-training training-certification media-management customer-relationship-management-crm CRM candidate-relationship-management customer-support ecology-environment hubspot-inbound call-center maintenance-repair-and-operations-mro credit-and-collections fashion-designers-collections Online social-media Whatsapp Texting sms-short-message-service

Job Details

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

First Shift (Day)

Job Location:

Karachi, Pakistan

Gender:

No Preference

Age:

18 - 65 Years

Career Level:

Mid-Level

Maximum Experience:

2 Years

Apply Before:

Oct 28, 2026

Posting Date:

Oct 22, 2026

Eminent4U Private Limited

· 11-50 employees - Karachi

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