Customer Service Associate

DYOT is seeking a dedicated and customer-oriented Customer Service Associate to join their team in Lahore, Pakistan. This full-time role involves managing customer inquiries and delivering exceptional support through various communication channels, including Instagram, Facebook, WhatsApp, website chat, and phone calls. The ideal candidate will be professional, responsive, and skilled in handling diverse customer needs related to products, orders, and services.

Key Responsibilities
- Handle customer inquiries about products, pricing, orders, customization, payments, and deliveries efficiently.
- Provide prompt and clear responses using excellent written and verbal English communication skills.
- Accurately manage customized clothing orders, including measurements and design preferences.
- Address customer complaints and collaborate with internal teams to ensure timely resolution.
- Follow up on pending inquiries and orders while maintaining a high standard of customer service throughout the process.

Required Qualifications
- 3 to 7 years of relevant experience in customer service.
- Excellent command of spoken and written English, complemented by strong typing skills.
- Experience in women’s clothing, designer wear, luxury fashion, or customized outfits is preferred.
- Strong communication abilities, multitasking skills, problem-solving aptitude, and effective complaint-handling capabilities.
- Experience managing international customers and responding to social media inquiries is advantageous.

Preferred Qualifications
- Fluency in English is highly preferred to ensure smooth communication with diverse customer bases.

This position offers an opportunity to work in a dynamic environment where customer satisfaction is a priority. Candidates with a passion for fashion and a commitment to excellent service will find this role rewarding.