Customer Service & Brand Manager

We are seeking a Customer Service & Order Management professional to support one of our e-commerce brands by handling customer inquiries, managing orders, coordinating deliveries, and providing day-to-day customer support. This entry-level role is ideal for someone who is organized, responsive, and comfortable communicating with customers across various platforms. It offers a great opportunity to gain hands-on experience in e-commerce operations and enhance customer experience skills.

Key Responsibilities

- Respond promptly to customer queries via WhatsApp, social media, email, and other communication channels.
- Assist customers with questions related to products, pricing, availability, and order status.
- Track customer orders and coordinate with delivery partners to ensure timely shipments and deliveries.
- Follow up on failed, delayed, cancelled, or returned orders to resolve issues efficiently.
- Manage customer requests regarding delivery timings, address changes, and order modifications when applicable.
- Maintain accurate and up-to-date records of customer orders, requests, and any issues encountered.
- Collaborate internally with relevant team members to address and resolve customer concerns.
- Conduct follow-ups with customers to confirm orders or delivery details as needed.
- Ensure all customer communications are professional, timely, and clear.
- Escalate complex complaints or unresolved issues to the appropriate team members for further action.
- Contribute to maintaining a smooth and positive overall customer experience.

Required Qualifications

- Strong written and verbal communication skills.
- Proficiency in English; knowledge of additional languages is advantageous.
- Comfortable using WhatsApp and other online platforms for customer communication.
- Basic computer skills, including familiarity with Google Sheets or Excel.
- Good organizational and time-management abilities.
- Ability to multitask and manage multiple customer requests simultaneously.
- Responsible, punctual, and highly responsive to customer needs.
- Keen attention to detail when handling orders and customer information.
- Willingness to learn and take ownership of assigned tasks.

Preferred Qualifications and Benefits

- Fresh graduates are encouraged to apply, making this an excellent opportunity to start a career in e-commerce customer service.
- Competitive monthly salary ranging from Rs40,000 to Rs60,000.
- The position requires in-person attendance, providing direct engagement with the team and operational processes.

This role offers a valuable platform for individuals eager to develop their skills in customer service and order management within a dynamic e-commerce environment. If you are organized, communicative, and motivated to learn, this position could be the perfect fit.