Customer Service Coordinator

Yuni Rides, a U.S.-based transportation company dedicated to providing safe and reliable services for children and families, is expanding its Karachi operations and seeking a Customer Service Representative – Dispatch Coordinator. This full-time, on-site role involves real-time coordination and communication to ensure smooth daily transportation operations. The ideal candidate will work closely with drivers, families, schools, and internal teams to monitor trips, resolve issues, and maintain timely service delivery. This position demands strong organizational skills, professionalism, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities
- Monitor daily transportation trips and assigned routes in real time.
- Communicate effectively with drivers throughout operations, providing timely support.
- Track trip progress, identify delays or operational concerns, and coordinate necessary adjustments.
- Manage driver reassignments and coverage during schedule changes.
- Support morning and afternoon dispatch operations to maintain on-time service.
- Respond professionally to inquiries from drivers, families, schools, and internal teams.
- Troubleshoot service issues and coordinate appropriate resolutions.
- Escalate critical operational problems to relevant team members when needed.
- Assist with driver onboarding, documentation, and follow-up processes.
- Maintain accurate operational records, updates, and communication logs.
- Utilize dispatch, scheduling, CRM, and communication platforms efficiently.
- Perform data entry and administrative tasks with accuracy.
- Handle multiple active requests while maintaining attention to detail.
- Collaborate with dispatch, operations, customer support, and management teams.
- Identify recurring operational issues and contribute to process improvements.
- Uphold professional communication and service standards in all interactions.

Required Qualifications
- 1 to 3 years of experience in customer service, dispatch, logistics, transportation, call center operations, or related fields.
- Strong verbal and written communication skills in English.
- Excellent problem-solving and decision-making abilities.
- Ability to manage multiple tasks in a fast-paced, time-sensitive environment.
- High attention to detail and follow-through.
- Effective communication skills with drivers and other stakeholders.
- Comfortable working with computers, web-based systems, and multiple communication platforms.
- Proficiency in Microsoft Office and Google Workspace.
- Quick learner of new dispatch, scheduling, CRM, and operational systems.
- Reliable, organized, professional, and customer-focused attitude.

Preferred Qualifications and Benefits
Experience in transportation or logistics operations, dispatch coordination, fleet or driver coordination, scheduling and route management, real-time operations monitoring, customer support or contact center operations, driver onboarding and documentation, CRM or ticket-management systems, and school transportation or mobility services will be advantageous.

Working Schedule
Monday to Saturday with shifts from 6:00 PM to 3:00 AM PKT or 9:00 PM to 6:00 AM PKT. This is an on-site position located in Gulistan-e-Jauhar, Karachi.

Compensation
The salary range is PKR 45,000 to 50,000 per month, depending on qualifications and relevant experience.

Why Join Yuni Rides?
Join a professional U.S.-based transportation operations environment and gain hands-on experience in real-time dispatch and service coordination. Develop valuable skills in customer service, operations, communication, and problem-solving while working closely with cross-functional teams in a dynamic setting. This role offers the opportunity to grow within an expanding operations team.

Yuni Rides is committed to equal employment opportunity, making hiring decisions based on qualifications, experience, job requirements, and business needs.