Customer Service Engineer

We are seeking a dedicated Service Technician with 3 to 4 years of experience to join our service operations team. The ideal candidate will have a background in Electrical Engineering, holding either an ITI or Diploma in EEE. This role involves maintaining equipment according to company standards, performing preventive maintenance, and supporting repair activities to ensure smooth service operations. The technician will work closely with the team to uphold safety protocols and contribute to continuous improvement through training and audits.

Key Responsibilities:
- Adhere strictly to all company safety rules and service operation Standard Operating Procedures (SOP).
- Maintain cleanliness and proper functioning of each unit by performing preventive maintenance as per the routing code (R) outlined in the code book, including minor repairs when necessary.
- Provide support for major repair work and standby duties as required by operational needs.
- Assist other service routes with preventive maintenance tasks and callbacks to ensure timely service delivery.
- Participate actively in trainings, toolbox talks (TBTs), review calls, and team meetings to stay updated on best practices and operational standards.
- Arrange and prepare materials in advance based on upcoming preventive maintenance codes and repair tasks to ensure readiness and efficiency.
- Attend internal and external audits to ensure compliance with company and regulatory standards.

Required Qualifications:
- Minimum of 3 years and up to 4 years of relevant experience in service operations or maintenance roles.
- Educational background with ITI certification or a Diploma in Electrical and Electronics Engineering (EEE).

This is a direct employment opportunity within the Service Department, specifically for the role of Service Technician. The position requires a proactive individual who can manage routine maintenance and repairs while supporting the broader service team to maintain high operational standards.