Customer Service Executive — Imports

Riazeda (Pvt.) Limited, based in Karachi, is seeking a dedicated Customer Service Executive to join its Import Customer Services Department. This role serves as the primary point of contact for importers managing cargo through the company. The successful candidate will be responsible for issuing delivery orders, verifying import documentation, and maintaining clear communication with customers throughout the import process.

Key Responsibilities:
- Issue Delivery Orders (D/O) and verify all import-related documents to ensure accuracy and compliance.
- Process refunds, manage security deposits, and handle various customer transactions efficiently.
- Manage entries and filing related to the Pakistan Single Window (PSW) system.
- Handle daily customer correspondence, respond to queries, and provide timely updates to clients.

Required Qualifications:
- Proven experience in customer service, preferably within the shipping, logistics, or import/export industry.
- Strong understanding of import documentation and delivery order procedures.
- Familiarity with Pakistan Single Window (PSW) operations is highly desirable.
- Excellent communication skills, both written and verbal, to effectively interact with customers and internal teams.
- Detail-oriented with strong organizational skills to manage multiple tasks and documentation accurately.

Preferred Qualifications and Benefits:
While specific benefits are not detailed, working with Riazeda (Pvt.) Limited offers the opportunity to be part of a reputable organization in the shipping and logistics sector, based in Karachi. Candidates with prior experience in import customer service and knowledge of local regulatory processes will find this role rewarding and growth-oriented.

Interested candidates are encouraged to apply by submitting their CV with the subject line "Customer Service Executive — Imports." This is an excellent opportunity for professionals looking to advance their career in import customer services within a dynamic and supportive environment.