Customer Service Executive - Faisalabad

CSD Executive – Faisalabad
Location: Faisalabad
Department: Sales & Business Development
Employment Type: Full-time
Experience: 3–5 years in Real Estate Sales

We are seeking a professional and customer-focused CSD Executive to join our Faisalabad office. The ideal candidate will manage customer queries, complaints, follow-ups, documentation, and daily customer service operations efficiently. This role requires excellent communication skills and the ability to maintain strong relationships with customers while coordinating with various internal departments to ensure timely resolution of issues.

Key Responsibilities:
- Welcome and assist customers in a professional manner.
- Handle customer inquiries via walk-ins, phone calls, and other communication channels.
- Resolve customer complaints and liaise with relevant departments for solutions.
- Maintain accurate and up-to-date customer records and documentation.
- Follow up with customers regarding payments, requests, applications, and pending matters.
- Coordinate with Sales, Accounts, Operations, and other departments to address customer concerns promptly.
- Prepare and maintain daily and weekly customer service reports.
- Ensure proper filing and updating of customer data.
- Maintain professional relationships with customers and provide timely responses.
- Escalate complex issues to supervisors or management when necessary.
- Perform additional duties as assigned by management.

Required Qualifications:
- Bachelor’s degree in Business Administration, Management, Marketing, or a related field.
- 1–3 years of experience in customer service, front desk, sales support, or a similar role.
- Excellent communication and interpersonal skills.
- Proficiency in English and Urdu; knowledge of Punjabi is an advantage.
- Strong command of MS Office, particularly Excel and Word.
- Professional appearance and a customer-oriented attitude.
- Strong follow-up, coordination, and problem-solving abilities.
- Experience in real estate or customer service is preferred.

Key Skills:
Customer Handling | Communication | Complaint Resolution | Follow-up | Documentation | Coordination | MS Office | Reporting | Customer Relationship Management

Work Location: On-site at Faisalabad office.