Customer Service Executive

We are looking for a dedicated and customer-oriented Customer Service Desk (CSD) Executive to join our team in Faisalabad. The successful candidate will be responsible for managing customer inquiries, complaints, follow-ups, and documentation while ensuring smooth daily operations within the customer service department. This role demands a proactive individual who can maintain high levels of customer satisfaction and effectively coordinate with multiple internal teams to address customer needs promptly.

Key Responsibilities:
- Greet and assist customers in a courteous and professional manner.
- Manage customer inquiries through various channels including walk-ins and phone calls.
- Address and resolve customer complaints by liaising with relevant departments.
- Keep customer records and documentation accurate and up to date.
- Conduct timely follow-ups with customers regarding payments, requests, applications, and any outstanding issues.
- Work closely with Sales, Accounts, Operations, and other departments to ensure customer concerns are resolved efficiently.
- Prepare and maintain daily and weekly reports related to customer service activities.
- Organize and update customer data files systematically.
- Build and maintain professional relationships with customers, ensuring prompt responses to their needs.
- Escalate complex or unresolved issues to supervisors or management as required.
- Perform additional tasks as assigned by management to support overall business objectives.

Required Qualifications:
- Bachelor’s degree in Business Administration, Management, Marketing, or a related discipline.
- Between 1 to 3 years of experience in customer service, front desk operations, sales support, or a similar role.
- Strong communication and interpersonal skills, with fluency in English and Urdu; knowledge of Punjabi is a plus.
- Proficient in MS Office applications, particularly Excel and Word.
- Professional appearance coupled with a customer-focused mindset.
- Excellent follow-up, coordination, and problem-solving skills.

Preferred Qualifications:
- Prior experience in the real estate sector or customer service within real estate is highly advantageous.

This is a full-time, on-site position located in Faisalabad within the Sales & Business Development department. Candidates who are passionate about delivering exceptional customer service and thrive in a collaborative environment will find this role rewarding and engaging.