Customer Service Executive

TOPPY is recruiting on behalf of FitPinoy for the position of Customer Service Executive. This role involves managing customer interactions for both local and international clients, ensuring a seamless and positive experience. The ideal candidate will be responsible for addressing inquiries, resolving complaints efficiently, and maintaining clear communication between customers and internal teams.

Key Responsibilities
- Handle customer queries via chat, email, and phone for customers based in Pakistan and abroad.
- Resolve customer complaints promptly and professionally to maintain satisfaction.
- Coordinate closely with operations and delivery teams to provide timely updates to customers.

Required Qualifications
- Bachelor’s degree, preferably in business, communication, or a related field.
- Minimum of 2 years’ experience in customer service, with exposure to international clients considered an advantage.
- Excellent command of written and spoken English; proficiency in Urdu is a plus.
- Ability to remain calm under pressure, demonstrate strong organizational skills, and effectively solve problems.

Preferred Qualifications and Benefits
- Salary range: PKR 80,000 to 100,000 per month.

This opportunity is ideal for candidates who thrive in dynamic environments and are committed to delivering exceptional customer service across diverse markets.