Customer Service

We are seeking a dedicated Customer Support Specialist to serve as the primary point of contact for players in the Pakistan region. This role involves promptly addressing technical and general inquiries, troubleshooting issues, and ensuring a smooth gaming experience. The ideal candidate will efficiently manage support tickets, escalate complex cases appropriately, and contribute to improving overall player satisfaction. This position operates on an independent contractor basis.

Key Responsibilities

Serve as the first point of contact for players in Pakistan, providing timely and accurate assistance with technical and other game-related issues. Manage and respond to gamer inquiries using the ticketing system, ensuring all cases are handled according to established workflows and company policies. Investigate and resolve customer problems efficiently, escalating unresolved or complex issues to the relevant departments when necessary. Maintain regular follow-ups and provide status updates on pending cases to keep players informed.

Monitor and respond to player feedback on platforms such as Google Play Reviews, escalating concerns as needed. Support game operations by assisting with bug testing, verifying reported issues, and documenting gameplay-related problems. Actively contribute feedback and suggestions to enhance support processes and improve the overall player experience.

Required Qualifications

A minimum of one year of experience in customer support, preferably handling inquiries through email or ticketing systems. Strong written communication skills with excellent grammar and clarity are essential. Familiarity with ticketing platforms such as Zendesk and proficiency in Google Workspace tools, including Docs and Sheets, is advantageous. Ability to follow detailed workflows and quickly adapt to new tools or processes is required. Candidates should be comfortable working both independently and collaboratively within a team environment. Proficiency in the Urdu language is considered a plus.

Preferred Qualifications and Benefits

While not mandatory, experience with gaming support or knowledge of game operations will be beneficial. This role offers the flexibility of working as an independent contractor, providing an opportunity to contribute to a dynamic gaming community while managing your own schedule.

If you are passionate about delivering exceptional customer service and enjoy working in a fast-paced, player-focused environment, this position offers a rewarding opportunity to make a direct impact on player satisfaction and game quality.