Customer Service

ToheedSoft is seeking a dedicated Customer Service Representative to join our team and deliver exceptional support to our customers. The successful candidate will be responsible for managing customer inquiries, resolving issues efficiently, providing detailed product information, and ensuring overall customer satisfaction through clear and professional communication. This role requires timely assistance and a proactive approach to maintaining positive customer relationships.

Key Responsibilities

- Respond promptly to customer inquiries through phone, email, and WhatsApp channels.
- Provide accurate and comprehensive information about company products and services.
- Address and resolve customer complaints and issues professionally and within established timeframes.
- Accurately document all customer interactions and maintain detailed records.
- Follow up with customers to confirm resolution of their concerns.
- Escalate complex or unresolved issues to the appropriate internal departments as needed.
- Assist customers with software-related questions and perform basic troubleshooting.
- Maintain a positive, courteous, and professional demeanor in all customer interactions.
- Collaborate with internal teams to enhance the overall customer experience.
- Achieve customer service performance targets and adhere to quality standards.

Required Qualifications

- Bachelor’s degree or an equivalent qualification.
- Strong problem-solving abilities combined with excellent interpersonal skills.
- Proficiency in computer use, including familiarity with MS Office applications.
- Ability to multitask effectively and perform well under pressure.
- Prior customer service experience is preferred but not mandatory.
- Quick learner with the ability to understand software products and services.

Preferred Qualifications

- Experience working with CRM software platforms.
- Background in software or IT-related customer support roles.
- Strong organizational skills and effective time management.

Benefits

- Competitive salary package starting from Rs40,000 per month.
- Performance-based increments and bonuses to reward excellence.
- Opportunities for professional growth and career advancement.
- Supportive and friendly work environment fostering teamwork.
- Access to training and skill development programs to enhance capabilities.

This position requires the candidate to work on-site at the company’s location. Interested applicants are encouraged to submit their updated CV for consideration.