Customer Service

ToheedSoft is seeking a dedicated Customer Service Representative to join our team and deliver exceptional support to our customers. The successful candidate will be responsible for managing customer inquiries, addressing concerns, providing detailed product information, and ensuring overall customer satisfaction through clear and professional communication. This role requires timely assistance and a commitment to maintaining positive customer relationships.

Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and WhatsApp.
- Provide accurate and comprehensive information about company products and services.
- Resolve customer complaints and issues efficiently and professionally.
- Document customer interactions and maintain precise records.
- Follow up with customers to confirm resolution of their issues.
- Escalate complex problems to the relevant department when necessary.
- Assist customers with software-related questions and basic troubleshooting.
- Maintain a positive and professional demeanor in all customer interactions.
- Collaborate with internal teams to enhance the overall customer experience.
- Achieve customer service performance targets and adhere to quality standards.

Required Qualifications
- Bachelor’s degree or an equivalent qualification.
- Strong problem-solving abilities and excellent interpersonal skills.
- Proficiency with computers and familiarity with MS Office applications.
- Ability to multitask effectively and work well under pressure.
- Prior customer service experience is preferred but not mandatory.
- Quick learner with the ability to understand software products rapidly.

Preferred Qualifications
- Experience using CRM software systems.
- Background in software or IT-related customer support.
- Strong organizational skills and effective time management.

Benefits
- Competitive salary package starting from Rs40,000 per month.
- Performance-based increments and bonuses to reward excellence.
- Opportunities for professional growth and career advancement.
- Supportive and friendly work environment.
- Access to training and skill development programs.

This position requires working on-site to ensure effective communication and collaboration. Interested candidates are encouraged to submit their updated CV for consideration.