Customer Service Officer

Zameen.com, Pakistan’s largest online real estate portal, is seeking a passionate and dedicated individual for the role of Customer Service Officer Sales. This position involves engaging directly with clients to understand their property needs, providing detailed demonstrations, conducting site visits, and ensuring successful closure of sales. As a key representative of Zameen.com, the candidate will play a vital role in delivering a seamless and positive customer experience, helping to connect buyers and sellers both locally and internationally.

Key Responsibilities

- Understand and assess client requirements thoroughly to offer suitable property options.
- Provide comprehensive demonstrations and arrange site visits to showcase property units.
- Maintain consistent follow-up with clients to track any changes in their preferences or requirements.
- Build and sustain strong relationships with clients to foster trust and repeat business.
- Ensure timely closure of deals while maintaining high standards of customer service.
- Act as the face of the company, representing Zameen.com’s values and commitment to excellence in every client interaction.

Required Qualifications

- Bachelor’s degree or equivalent practical experience.
- A strong passion for sales, with a commitment to excellence and customer satisfaction.
- 1-2 years of experience in sales; fresh graduates with relevant enthusiasm and skills are encouraged to apply.
- Excellent communication skills, both verbal and written, to effectively engage with diverse clients.

Preferred Qualifications and Benefits

- Opportunity to work within a highly professional and dynamic team that follows industry best practices.
- Significant potential for personal and professional growth, with a focus on developing future leaders.
- Exposure to both local and international markets through collaboration with partner ventures.
- A supportive environment that values commitment, focus, and alignment with the company’s core values.

Zameen.com has a strong history of growth and investment, starting with its first funding round in 2012 and subsequent major investments totaling $29 million by early 2016. Joining the team means becoming part of a leading platform that continues to innovate and expand the real estate market in Pakistan and beyond.