Customer Service Officer - Retail

This role focuses on the efficient management of cash operations and related accounting activities, ensuring timely processing and accuracy in cash handling and banking. The position requires close monitoring of cash collections, disbursement processes, and maintaining high-quality standards in documentation and reporting. The candidate will also be responsible for customer communication regarding repayments and managing retail stationery needs, all while adhering to established timelines and performance metrics.

Key Responsibilities

- Manage cash accounting and ensure timely banking of cash files according to prescribed deadlines (PRDD).
- Maintain NACH rejected cash collections below 10% of total billing to optimize cash flow.
- Oversee disbursement management, including uploading data to the XMS system and resolving related queries promptly.
- Achieve First Time Right (FTR) targets as per the defined performance matrix for both post-dispatch file quality and other cash management activities.
- Conduct repayment reminder calls for retail customers to support timely collections and reduce defaults.
- Ensure on-time closure of Daily Cash Summary (DCS) reports and maintain the Key Management Register accurately.
- Manage retail stationery requirements by coordinating with the Operations team and placing indents as needed.
- Commit to continuous self-development to enhance job performance and stay updated with relevant processes.

Required Qualifications

- Proven experience in cash management, accounting, or related financial operations.
- Strong understanding of banking procedures and cash handling best practices.
- Ability to work with performance matrices and achieve set targets consistently.
- Excellent communication skills for effective customer interaction and internal coordination.
- Proficiency in managing data uploads and query resolution within financial management systems.
- Detail-oriented with strong organizational skills to maintain registers and reports accurately.

Preferred Qualifications and Benefits

While specific preferred qualifications and benefits are not detailed, candidates who demonstrate a proactive approach to self-development and adaptability in a fast-paced financial environment will be highly valued. The role offers an opportunity to work closely with cross-functional teams and contribute to the smooth functioning of cash and disbursement operations, providing a platform for professional growth within the organization.