Customer Service Professional

ABS International is seeking an experienced Customer Service Specialist to join its US operations team based in Karachi. This permanent, full-time position involves managing communication with existing US-based clients during a fixed shift from 6 PM to 2 AM, Monday through Saturday. The ideal candidate will have prior experience in a call center or international customer service environment and be comfortable handling professional phone interactions without the need for basic training. This role offers a structured work environment where professionalism, patience, and clear communication are essential to maintaining strong client relationships.

Key Responsibilities
- Manage follow-up communication with existing US clients, addressing post-sale queries and onboarding questions.
- Complete and maintain accurate service documentation and interaction records.
- Ensure every client interaction reflects the company’s commitment to professionalism and quality service.
- Handle live customer conversations with clarity, patience, and a solution-oriented approach.

Required Qualifications
- Minimum of one year of experience in a call center, BPO, or international customer service setting.
- Fluent spoken and written English, capable of managing live conversations with US customers.
- Ability to remain patient, composed, and solution-focused when resolving client issues.
- High school diploma or equivalent; university students currently enrolled are also encouraged to apply.
- Full availability for the fixed shift from 6 PM to 2 AM, Monday to Saturday, working on-site at Gulistan-e-Johar Block 14, Karachi.

Preferred Qualifications and Benefits
- Competitive base salary paid on a fixed date each month.
- Attendance allowance of PKR 3,000 per month.
- Monthly performance incentives based on individual output.
- Structured company contributions to the provident fund.
- Fifteen days of fully paid annual leave.
- Permanent employment with a fixed shift schedule and no rotation, providing stability and predictability.
- A professional and supportive work environment with ongoing coaching and development opportunities.
- Real-world experience handling live US customer interactions within a well-established organization operating since 2009 with over 200 professionals.
- Clear career growth path for consistent performers within a company known for its reliable payroll and long-term employee retention.

This role is ideal for candidates who are ready to apply their existing customer service skills in a professional setting and seek a stable, growth-oriented position with a reputable international company.