Customer Service Representative – Voice Support & Calling

Prelogex (Private) Limited is seeking a confident and professional Customer Support Representative to join our team in Multan. This full-time, on-site role involves managing both inbound and outbound customer calls, delivering exceptional service, and resolving customer queries efficiently. The ideal candidate will communicate clearly and professionally, ensuring a positive experience for every customer while adhering to company standards.

Key Responsibilities:
- Handle inbound and outbound customer calls with professionalism and courtesy.
- Respond clearly and confidently to customer inquiries, providing accurate information.
- Listen attentively to customer concerns and offer appropriate solutions.
- Maintain a polite, customer-focused approach during all interactions.
- Accurately record customer conversations, queries, and follow-up actions.
- Follow company procedures, scripts, and customer service guidelines consistently.
- Escalate complex issues to the relevant team members when necessary.
- Achieve expected call quality, response times, and customer satisfaction targets.

Required Qualifications:
- Excellent spoken and written English skills.
- Strong fluency in English, with clear pronunciation and effective communication abilities.
- Confidence in handling both inbound and outbound calls.
- Exceptional listening and comprehension skills.
- Ability to communicate professionally with diverse customer profiles.
- Basic computer proficiency and familiarity with CRM or customer support systems.
- Strong interpersonal and problem-solving skills.
- Ability to work effectively within a professional team environment.

Preferred Qualifications and Benefits:
- Experience with a UK or British accent, or prior experience communicating with UK customers, is highly preferred.
- Previous experience in customer support, call centers, telesales, or UK customer service roles will be considered an advantage.
- This position offers a starting salary from Rs40,000 per month.
- The role requires working on-site at our office located at 57-A, Sheikh Abdul Hameed Road, Multan.

Candidates with strong English communication skills, excellent listening abilities, and confidence in engaging with UK customers are encouraged to apply. This is an excellent opportunity to join a dynamic team and develop your career in customer support within a professional environment.