Customer Service Representative - Call Center - TJ / 1882999

Our client, Luminex Marketing (PVT) LTD, is seeking a Customer Service Representative for their call center located in Johar Town, near Expo Center, Lahore. The company partners with leading energy providers to support their growth in electricity, gas, and water services. This role involves managing both inbound and outbound calls, assisting customers with inquiries, promoting services, and meeting sales targets. The position offers a dynamic work environment where effective communication and customer engagement are key.

Key Responsibilities

- Handle incoming and outgoing calls in a professional and courteous manner.
- Communicate clearly with customers, answer their questions, and provide accurate information about products and services.
- Promote company offerings and work towards achieving individual and team sales targets.
- Maintain and update customer information and call records accurately within the CRM system.
- Address customer complaints politely and provide effective solutions to ensure satisfaction.
- Manage multiple tasks efficiently, including call handling and administrative duties.
- Acquire thorough knowledge of company products, services, and policies to better assist customers.
- Adhere to office timings, company policies, and maintain work discipline.
- Participate actively in training sessions to enhance skills and product knowledge.
- Collaborate with team members and share valuable customer feedback for continuous improvement.
- Maintain confidentiality of customer and company information at all times.
- Use office equipment such as computers and telephone systems responsibly and report any technical issues promptly.

Required Qualifications

- Good spoken English with strong communication skills.
- Basic computer literacy to operate CRM systems and office software.
- A confident and professional attitude when interacting with customers.
- Previous call center experience is preferred but not mandatory; fresh graduates with excellent communication skills are encouraged to apply.
- Ability to work full-time, six days a week, with Sundays off.

Preferred Qualifications and Benefits

- Competitive basic salary ranging from PKR 40,000 to PKR 80,000, dependent on experience and performance.
- Attractive commission structure offering up to PKR 250,000+ on verified successful sales.
- Flexible office hours with shifts from 2:00 PM to 11:00 PM or 10:00 PM onwards, including a one-hour break from 6:00 PM to 7:00 PM.
- Opportunity to work with a reputable company in the energy sector, gaining valuable experience in customer service and sales.
- Supportive team environment with ongoing training and professional development opportunities.

This role is ideal for individuals seeking to build a career in customer service and sales within a growing industry. Candidates who are motivated, customer-focused, and eager to learn will find this position rewarding both professionally and financially.