Customer Service Representative /Controller/Dispatcher
Smart Call Solutions Pvt Ltd
Rawalpindi , Pakistan
Posted 6 days ago 23 views
We are seeking a highly qualified Customer Service Representative (CSR), Controller, or Dispatcher to join our team. The ideal candidate will have experience in the UK cab industry, preferably with a minimum of six months working in the UK market or having returned from the UK. This role requires strong communication skills, flexibility in working hours, and familiarity with industry-specific software. The position is full-time and based in Central Rawalpindi, with shifts covering mornings, evenings, and nights.
Key Responsibilities
- Manage and coordinate daily dispatch operations efficiently to ensure timely service delivery.
- Handle customer inquiries and provide expert-level support in English, both spoken and listened.
- Utilize software platforms such as AutoCab365, Cab Treasure, and Icabbi to monitor and control cab operations.
- Maintain clear communication between drivers, customers, and management to resolve issues promptly.
- Monitor and control cab fleet activities, ensuring compliance with company policies and service standards.
- Adapt to shift changes and maintain productivity during morning, evening, and night shifts.
Required Qualifications
- At least six months of experience in the UK cab industry or UK returnee status.
- Expert-level proficiency in English listening and speaking skills.
- Familiarity with cab dispatch software, specifically AutoCab365, Cab Treasure, and Icabbi.
- Ability to work flexible shifts including mornings, evenings, and nights.
- Strong organizational and multitasking skills to manage dispatch operations effectively.
Preferred Qualifications and Benefits
- Candidates with prior experience in UK cab operations will be given preference.
- The position offers a competitive monthly salary ranging from Rs50,000 to Rs70,000.
- The role requires in-person attendance at the Central Rawalpindi office, providing a collaborative work environment.
This opportunity is ideal for professionals looking to leverage their UK cab industry experience in a dynamic and fast-paced setting. If you meet the qualifications and are ready to contribute to a growing team, we encourage you to apply.
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Smart Call Solutions Pvt Ltd
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