Customer Service Representative (CSR) – Dispatch Coordinator

Yuni Rides is seeking a dedicated Customer Service Representative (CSR) – Dispatch Coordinator to join our team in Gulistan-e-Jauhar, Karachi. This onsite role operates Monday to Saturday from 6:00 PM to 3:00 AM (Pakistan Standard Time) with a monthly salary range of PKR 45,000 – 50,000. As a vital part of our operations, you will coordinate safe and reliable transportation services for children and families across the United States, ensuring timely school arrivals and maintaining excellent communication between drivers, schools, parents, and internal teams. If you thrive in a fast-paced environment, enjoy problem-solving, and value making a meaningful impact, this role offers a rewarding opportunity to grow professionally while contributing to a trusted mobility service.

Key Responsibilities
- Monitor daily transportation operations and scheduled trips in real time to ensure routes are assigned and completed efficiently.
- Track driver activities and provide ongoing support throughout service hours, coordinating any necessary trip modifications or route adjustments.
- Serve as the primary contact for drivers, schools, parents, and internal stakeholders, responding promptly and professionally to inquiries and operational updates.
- Handle service-related concerns and assist in resolving issues to maintain a customer-first approach.
- Support new driver onboarding by guiding documentation compliance and following up on outstanding items.
- Maintain accurate operational records, update internal systems, and monitor service metrics, escalating issues when necessary.
- Collaborate with dispatch, operations, and management teams to improve workflows, support process improvements, and uphold service quality.

Required Qualifications
- Bachelor’s degree or equivalent professional experience preferred.
- 1–3 years of experience in customer service, dispatch operations, logistics, transportation coordination, or related fields.
- Strong verbal and written English communication skills.
- Excellent interpersonal skills with a customer-centric mindset.
- Ability to multitask, prioritize effectively, and maintain professionalism under pressure.
- Strong analytical and problem-solving abilities with high attention to detail.
- Comfortable working with technology, software platforms, and operational systems.
- Ability to work independently and collaboratively within a team environment.

Preferred Qualifications and Benefits
Experience in transportation operations, school transportation services, logistics coordination, fleet operations, dispatch monitoring, route management, driver relations, onboarding, compliance documentation, customer support operations, real-time service monitoring, incident escalation, call center operations, CRM systems, workforce coordination, scheduling, and resource planning will be highly regarded.

Yuni Rides offers a competitive salary package along with career growth and advancement opportunities. Employees benefit from a professional and supportive work environment, hands-on training, and continuous learning. This role provides valuable exposure to U.S.-based transportation operations and the chance to make a meaningful impact in children’s transportation services. Our culture is dynamic, collaborative, and performance-driven, fostering operational excellence and teamwork.

Candidates who enjoy helping others, remain calm during high-volume periods, communicate effectively with multiple stakeholders, demonstrate strong follow-through, and take ownership of challenges will thrive in this position.

Yuni Rides is an equal opportunity employer committed to fostering an inclusive and respectful workplace where all employees can succeed. Employment decisions are based on qualifications, skills, experience, and business needs.