Posted Oct 17, 2026 16 views
We are seeking motivated and confident individuals to join our team as Customer Service Representatives (CSRs) for the night shift at our Gulberg, Lahore location. This full-time, on-site role requires excellent communication skills and a customer-focused mindset. The ideal candidate will be able to handle inquiries professionally, maintain positive relationships, and contribute to a high level of customer satisfaction. The shift runs from 5:00 PM to 2:00 AM, Monday through Friday, with weekends off. The salary range for this position is PKR 30,000 to 50,000 per month.
Key Responsibilities
- Respond to customer inquiries via phone, email, and other communication channels promptly and professionally.
- Provide accurate and detailed information about products and services.
- Resolve customer issues efficiently, ensuring a positive experience.
- Maintain strong customer relationships and ensure overall satisfaction.
- Follow up with customers as needed and keep accurate records of interactions.
- Achieve assigned performance targets while adhering to company policies and procedures.
Required Qualifications
- Good command of English, both spoken and written.
- Strong interpersonal skills with the ability to solve problems effectively.
- Basic computer skills, including familiarity with MS Office applications.
- Willingness and ability to work on-site during the specified night shift hours.
- Fresh candidates with strong communication skills are encouraged to apply.
- Previous experience in customer service or call centers is advantageous but not mandatory.
Preferred Qualifications and Benefits
- Competitive salary package within the stated range.
- Fixed evening/night shift schedule, providing consistency in working hours.
- Weekends off (Saturday and Sunday), supporting work-life balance.
- A professional and supportive working environment.
- Opportunities for professional development and career advancement.
This role offers a great opportunity for individuals looking to start or grow their career in customer service within a dynamic and supportive team. Candidates interested in applying are encouraged to submit their updated CV for consideration.
Work Location: On-site at Gulberg, Lahore
Job Type: Full-Time, On-Site
Shift Timings: 5:00 PM – 2:00 AM
Working Days: Monday to Friday (Weekends off)
Salary: PKR 30,000 – 50,000 per month
Skills
Job Details
Mak Sphere
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