CUSTOMER SERVICE REPRESENTATIVE (CSR)

We are seeking a professional and customer-focused Customer Service Representative (CSR) to join our team. The ideal candidate will efficiently manage customer inquiries, complaints, follow-ups, and support requests across multiple communication channels while upholding company standards and delivering accurate information. This role requires maintaining professionalism and ensuring high levels of customer satisfaction through effective problem resolution and clear communication.

Key Responsibilities

- Respond promptly and courteously to customer inquiries via WhatsApp, calls, email, chat, and other assigned channels.
- Resolve customer complaints with accuracy and professionalism.
- Provide precise and relevant information to customers.
- Maintain detailed and up-to-date customer records.
- Follow up on unresolved issues to ensure timely resolution.
- Escalate complex cases to the appropriate internal teams when necessary.
- Maintain professional communication at all times.
- Adhere strictly to company policies and procedures.
- Document all customer interactions accurately and thoroughly.
- Coordinate with internal departments to resolve customer issues effectively.
- Meet assigned customer-service Key Performance Indicators (KPIs) consistently.

Required Qualifications

- Minimum of 3 years of experience in customer service is preferred.
- Excellent communication skills, with strong proficiency in English and/or Urdu depending on the role requirements.
- Demonstrated problem-solving abilities and capacity to handle challenging situations calmly.
- High level of patience and emotional control when dealing with difficult customers.
- Professional attitude and demeanor.
- Strong documentation skills to maintain accurate records.
- Ability to work effectively under pressure.
- Reliable, punctual, and committed to delivering quality service.

Preferred Qualifications and Benefits

- Experience handling multiple communication channels such as WhatsApp, calls, email, and chat.
- Familiarity with CRM or helpdesk tools is advantageous.
- Competitive monthly salary ranging from Rs50,000 to Rs70,000.
- Work location is in person, fostering direct interaction and collaboration within the team.

Application Questions

Candidates will be asked to provide information on the following during the application process:
- Number of years of customer-service experience.
- Communication channels previously managed.
- Average number of customers or tickets handled per day.
- Self-assessed English proficiency rating out of 10.
- Experience with CRM or helpdesk software tools.

This position offers an excellent opportunity for a dedicated customer service professional to contribute to a dynamic team while enhancing their skills in a supportive environment. If you are committed to delivering exceptional customer service and meet the qualifications outlined, we encourage you to apply.