Customer Service Representative (CSR)

Khan Digital Agency (Pvt.) Ltd. is seeking a confident and professional Customer Service Representative (CSR) with fluent English communication skills to join their team. The ideal candidate will be responsible for handling customer inquiries and providing excellent service in a fast-paced environment. This is a full-time, on-site position located at Habib Bank Chowrangi, Nazimabad, Karachi. Candidates must be willing to work night shifts following an initial training period.

Key Responsibilities
- Handle customer inquiries via calls, emails, and messages promptly and professionally.
- Communicate effectively in English to ensure clear and courteous interactions.
- Resolve customer concerns efficiently while maintaining accurate customer records.

Required Qualifications
- Fluent English communication skills are mandatory.
- Strong interpersonal skills with the ability to solve problems effectively.
- Basic computer knowledge and proficiency in MS Office applications.
- Willingness to work on-site and transition to night shifts after training.

Preferred Qualifications and Benefits
- Previous experience in customer service is preferred but not required.
- Competitive compensation based on skills and interview performance.
- Performance-based salary increments to reward dedication and results.
- Annual bonus and Provident Fund (PF) benefits.
- Fuel allowance subject to company policy.
- Opportunities for professional growth within the organization.

Work Schedule
- Initial training shift: 10:00 AM to 6:00 PM.
- Regular shift: 11:00 PM to 7:00 AM (night shift).

Candidates must be available for night shifts and able to work on-site at the designated location. Fluency in English and the ability to adapt to the night schedule are essential for this role.