Customer Service Representative (CSR)

Softogix International (Pvt) Ltd

Lahore , Pakistan

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Posted 16 hours ago 1 views Report Job

We are seeking a Customer Service Representative (CSR) to join our team and manage customer inquiries primarily through chat and email support. The ideal candidate will be responsible for addressing customer questions, providing accurate information, and supporting lead management to ensure a seamless customer experience. This role requires timely and professional communication to maintain high customer satisfaction.

Key Responsibilities:
- Handle customer queries via call, chat, and email professionally and promptly.
- Provide accurate information regarding products, services, pricing, and order status.
- Effectively manage and respond to customer inquiries and complaints.
- Identify and forward qualified leads to the sales team for further follow-up and conversion.
- Maintain detailed records of customer interactions, feedback, and follow-ups.
- Ensure a high level of customer satisfaction by delivering prompt and helpful support.
- Collaborate with internal departments to resolve customer issues efficiently.
- Contribute to ongoing improvements in customer experience and service quality.

Required Qualifications:
- Minimum education level of Intermediate; Bachelor’s degree preferred.
- Strong written communication skills in English.
- Experience in customer support, chat support, or email handling is advantageous.
- Basic knowledge of CRM systems or customer support tools is a plus.
- Good problem-solving skills and the ability to multitask effectively.
- Patient, polite, and customer-focused attitude.

Shift:
This position requires working US timing hours from 8:00 PM to 5:00 AM.

Location:
The role is based in Johar Town, Lahore, with work conducted in person.

Compensation:
The salary range for this position is between Rs. 50,000 and Rs. 70,000 per month.

This opportunity is ideal for candidates who are committed to delivering excellent customer service and thrive in a fast-paced support environment. If you meet the qualifications and are interested in contributing to a dynamic team, we encourage you to apply.