Customer Service Representative (CSR) / Project Manager

KGT Global is seeking a motivated Customer Service Representative (CSR) / Project Manager to join their team at the Nazimabad No 1 office in Karachi. This is an on-site, full-time position open to fresh graduates who are eager to develop their skills in a dynamic work environment. The role offers a competitive salary structure with a basic pay plus commission, providing an opportunity to grow both professionally and financially.

Key Responsibilities:
- Engage with customers to provide accurate information and respond to inquiries, concerns, and requests related to products and services.
- Build and maintain strong relationships with customers to enhance service competitiveness.
- Communicate effectively with customers, track issues, and ensure timely resolution to maintain high service standards.
- Deliver a positive customer experience that contributes to achieving excellent Quality Assurance (QA) scores.

Required Qualifications:
- A Bachelor’s degree or higher is mandatory.
- Excellent command of English, both written and verbal, is essential for clear communication.
- A collaborative mindset with a strong focus on customer service.
- Ability to simplify and communicate technical information effectively.
- Hands-on problem-solving skills to address customer needs efficiently.

Preferred Qualifications and Benefits:
- Fresh graduates are welcome, making this an ideal opportunity for those starting their careers.
- The role provides unlimited exposure to various aspects of customer service and project management.
- Employees will have the chance to polish their skills in a supportive and growth-oriented environment.
- The position offers ample experience to help build a clear career path.
- Opportunity to work alongside a highly trained and diverse network of professionals, fostering continuous learning and development.

The monthly salary range for this position is Rs25,000 to Rs40,000, reflecting both the base pay and commission potential. Fluency in English is required to ensure effective communication with customers and team members. This role requires full-time, in-person attendance at the Karachi office.

KGT Global is committed to nurturing talent and providing a platform where new professionals can thrive and advance their careers in customer service and project management. If you are enthusiastic about delivering excellent customer experiences and eager to grow in a collaborative environment, this opportunity could be the perfect fit.