Customer Service Representative (Female)

PureX Drop is a customer-centric water supply company dedicated to delivering reliable water services while ensuring a seamless customer experience. We are seeking a polite, responsible, and well-organized female Customer Service Representative to handle customer interactions, coordinate deliveries, process orders, and maintain strong relationships with our clientele. This role requires excellent communication skills and the ability to manage multiple tasks efficiently in a fast-paced environment.

Key Responsibilities
- Professionally receive and respond to incoming customer calls.
- Conduct follow-up calls with existing customers regarding their water needs and orders.
- Accurately take new orders and record customer information.
- Coordinate with delivery staff and riders to ensure timely and accurate deliveries.
- Inform customers about delivery schedules, delays, and order updates promptly.
- Address customer complaints, questions, and service-related issues with courtesy and professionalism.
- Maintain detailed customer records, order information, and delivery data.
- Follow up with customers to confirm successful deliveries and overall satisfaction.
- Collaborate with sales and operations teams to resolve customer concerns effectively.
- Provide customers with information on pricing, delivery charges, and available services.
- Manage customer communication through WhatsApp and phone calls.
- Keep daily logs of received calls, confirmed orders, pending deliveries, and complaints.
- Remind regular customers when it may be time to reorder water.
- Ensure a positive customer experience and foster long-term customer relationships.

Required Qualifications
- Excellent verbal communication skills with a polite, friendly, and professional telephone manner.
- Proficiency in Urdu communication; basic English skills are advantageous.
- Basic computer literacy, including familiarity with MS Excel and Google Sheets.
- Ability to use WhatsApp for Business and manage customer messages efficiently.
- Strong coordination, time management, and problem-solving abilities.
- Capability to handle multiple customer calls and orders simultaneously.
- Punctual, honest, responsible, and well-organized work ethic.
- Previous experience in customer service, call centers, order booking, or delivery coordination is preferred but not mandatory.
- Fresh candidates with good communication skills are encouraged to apply.

Preferred Qualifications and Benefits
- Competitive monthly salary ranging from Rs30,000 to Rs35,000.
- A professional and supportive working environment that fosters growth.
- Opportunities to develop communication and customer service skills.
- Long-term employment prospects for the right candidate.
- Performance-based incentives where applicable.
- Work location requires in-person attendance.

Interested candidates are invited to apply through the designated job platform with an updated CV. Shortlisted applicants will be contacted for interviews. This position offers a valuable opportunity for individuals looking to build a career in customer service within a reputable organization focused on quality and customer satisfaction.