Customer Service Representative

4Sight Finance Services (Private) Limited

Islamabad , Pakistan

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Posted 2 days ago 17 views Report Job

We are seeking motivated and customer-focused individuals to join our Customer Services team as Customer Service Agents. In this role, you will be responsible for managing customer inquiries, delivering accurate information, resolving concerns efficiently, and ensuring a positive and professional customer experience at all times. This position requires strong communication skills, a problem-solving mindset, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
- Handle incoming customer calls and respond to queries in a professional manner.
- Understand customer issues and provide timely, accurate solutions.
- Manage complaints and escalate unresolved matters to the appropriate department or supervisor.
- Maintain detailed records of customer interactions and follow-ups.
- Provide customers with clear and accurate information about company services and processes.
- Adhere to company policies, procedures, and customer service standards.
- Coordinate with relevant departments to ensure customer issues are resolved effectively.
- Maintain a courteous and professional attitude when interacting with customers.
- Achieve assigned performance and quality targets consistently.
- Participate in training sessions and team meetings as required.

Required Qualifications
- Minimum Matriculation or Intermediate education; a Bachelor’s degree is considered an advantage.
- Fresh candidates are welcome to apply.
- Good communication and active listening skills.
- Basic computer proficiency.
- Ability to thrive in a fast-paced call center environment.
- Punctual, responsible, and a team player.

Preferred Qualifications and Benefits
- Previous experience in a call center or customer service role is preferred but not mandatory.
- Full-time, on-site position based in I-10/3, Islamabad.
- Working hours are from 9:00 AM to 6:00 PM.
- Competitive salary of PKR 40,700 plus KPI-based bonuses.

This is an excellent opportunity for individuals looking to start or grow their career in customer service within a dynamic and supportive environment. If you are committed to delivering exceptional service and enjoy working as part of a team, we encourage you to apply.