Customer Service Representative

iCAUR Signature, a leading automotive dealership based in Islamabad, is seeking a dedicated Customer Service Representative (CSR) to join our expanding team. The successful candidate will play a vital role in ensuring an exceptional customer experience by managing inquiries, scheduling appointments, and maintaining strong relationships across both Sales and Aftersales departments. This position requires excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced, target-driven environment.

Key Responsibilities
- Manage inbound customer communications including calls, WhatsApp messages, and general inquiries.
- Conduct outbound follow-up calls to both existing and prospective customers.
- Follow up on sales leads and service customers to nurture relationships and drive engagement.
- Schedule and confirm appointments such as test drives, showroom visits, and service bookings.
- Perform customer satisfaction follow-ups after sales and service interactions.
- Maintain accurate and up-to-date customer records within the CRM system.
- Collaborate closely with Sales, Service, and Aftersales teams to resolve customer issues promptly.
- Track and follow up on pending quotations, bookings, vehicle deliveries, and service requirements.
- Escalate customer complaints to the appropriate departments and ensure timely resolution.
- Prepare daily reports on calls made and appointments scheduled.
- Meet daily targets for calls, follow-ups, and matured appointments.
- Maintain professional and courteous communication with all customers at all times.

Required Qualifications
- 1 to 3 years of experience in Customer Service, Call Centre operations, CRM management, Automotive Sales/Service, or a related field.
- Strong verbal and written communication skills in both English and Urdu.
- Confidence and professionalism when handling phone calls and customer interactions.
- Excellent organizational skills with a strong ability to follow up and manage multiple tasks.
- Proficiency in MS Excel or Google Sheets and familiarity with CRM software.
- Ability to work effectively under pressure, meeting deadlines and targets consistently.

Preferred Qualifications and Benefits
- Previous experience in the automotive or dealership industry is highly advantageous.
- Competitive salary package with performance-based incentives.
- Opportunity to work in a dynamic, customer-focused environment with a reputable company.

If you are a motivated individual who thrives in a target-oriented role and enjoys delivering outstanding customer service, we encourage you to apply for this exciting opportunity at iCAUR Signature in Islamabad.