Customer Service Representative

Institute of Corporate and Taxation

Islamabad , Pakistan

Apply Now

Posted 3 days ago 9 views Report Job

The Customer Service Representative (CSR) serves as the primary point of contact for customers, managing inquiries and resolving issues to ensure every interaction reflects positively on the company. This role involves engaging with customers through various communication channels and providing timely, accurate assistance to enhance overall customer satisfaction.

Key Responsibilities
- Respond promptly to customer inquiries via phone, email, live chat, and social media platforms.
- Handle complaints efficiently, process orders, returns, and refunds, and escalate complex issues to the appropriate teams when necessary.
- Maintain detailed and accurate records of all customer interactions using the CRM or ticketing system.
- Provide clear and precise information regarding products, services, and company policies.
- Follow up with customers to confirm that their concerns have been fully resolved.
- Achieve performance targets related to response time, resolution rate, and customer satisfaction (CSAT).
- Collect and share customer feedback with internal teams to support continuous improvement of products and processes.

Required Qualifications
- High school diploma or equivalent; a bachelor’s degree is preferred.
- Between 6 to 12 months of experience in a customer service role.
- Strong verbal and written communication skills.
- Demonstrated active listening abilities, patience, and a problem-solving approach.
- Comfortable using computers, CRM software, and managing multiple tasks simultaneously.
- Ability to remain calm and professional when dealing with upset or challenging customers.

Compensation and Work Location
The position offers a monthly salary ranging from Rs35,000 to Rs45,000. This is an in-person role requiring attendance at the designated work location.

This opportunity is ideal for individuals seeking to develop their customer service skills in a dynamic environment, where they can contribute to customer satisfaction and company growth.