Posted Sep 27, 2026 94 views
SoftVilla Business Solutions, a Lahore-based IT company specializing in software development, cloud, and digital transformation services across Pakistan, is seeking a remote Customer Service Representative. This role serves as the friendly first point of contact for clients, managing inquiries and support requests through phone, chat, and email. The position is fully remote and open to candidates based in Sindh. It is ideal for fresh graduates or those with up to one year of customer service experience. Comprehensive training will be provided, so a positive attitude and eagerness to learn are highly valued.
Key Responsibilities
- Respond promptly and courteously to customer inquiries via phone, live chat, and email.
- Resolve complaints and troubleshoot issues, escalating complex matters to appropriate teams.
- Accurately log all customer interactions in the CRM or ticketing system.
- Follow up with customers to ensure their issues are fully resolved.
- Maintain up-to-date knowledge of company products, services, and policies.
- Collaborate with sales, technical, and operations teams to close customer requests efficiently.
- Meet daily and weekly targets for response times and customer satisfaction.
- Share recurring customer feedback with the team to support continuous service improvement.
Required Qualifications
- Intermediate or Bachelor’s degree in any discipline; Business, Commerce, or Social Sciences preferred but not mandatory.
- Fresh graduates are encouraged to apply; up to one year of customer service or call center experience is advantageous.
- Residency in Sindh, Pakistan, as this is a fully remote role.
- Reliable internet connection and a quiet workspace suitable for remote work.
- Comfortable using computers, email, and basic office software.
Preferred Skills and Benefits
- Clear and friendly verbal and written communication skills.
- Patience and a calm demeanor when dealing with frustrated customers.
- Strong listening and problem-solving abilities.
- Ability to multitask effectively across chat, email, and phone support channels.
- Basic computer literacy and willingness to learn new software tools.
- Excellent time management skills for working independently in a remote environment.
What We Offer
- Fully remote position with flexible working hours to support work-life balance.
- Competitive salary aligned with experience.
- Defined career progression opportunities into senior support or team leadership roles.
This role offers a valuable opportunity to join a growing IT solutions company and develop customer service skills in a supportive, remote work environment.
Skills
Job Details
SoftVilla Business Solutions & Services Pvt Ltd.
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