Customer Service Representative

SoftVilla Business Solutions & Services Pvt Ltd.

Pakistan

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Posted 3 days ago 16 views Report Job

SoftVilla Business Solutions, a Lahore-based IT company specializing in software development, cloud services, and digital transformation across Pakistan, is seeking a remote Customer Service Representative. This role serves as the friendly first point of contact for clients, managing inquiries and support requests through phone, chat, and email. The position is fully remote and open to candidates based in Sindh. It is ideal for fresh graduates or those with up to one year of customer service experience. Comprehensive training will be provided, so a positive attitude and eagerness to learn are valued more than extensive prior experience.

Key Responsibilities
- Respond promptly and courteously to customer inquiries via phone, live chat, and email.
- Resolve complaints and troubleshoot issues, escalating complex matters to the appropriate teams.
- Accurately log all customer interactions in the CRM or ticketing system.
- Follow up with customers to ensure their issues have been fully resolved.
- Maintain current knowledge of company products, services, and policies.
- Collaborate with sales, technical, and operations teams to address and close customer requests.
- Achieve daily and weekly targets related to response times and customer satisfaction.
- Collect and share recurring customer feedback with internal teams to improve service quality.

Required Qualifications
- Intermediate or Bachelor’s degree in any discipline; degrees in Business, Commerce, or Social Sciences are preferred but not mandatory.
- Fresh graduates are encouraged to apply; up to one year of customer service or call center experience is advantageous.
- Residency in Sindh, Pakistan, as this is a fully remote role.
- Access to a reliable internet connection and a quiet workspace suitable for remote work.
- Comfortable using computers, email, and basic office software.

Preferred Skills and Benefits
- Clear and friendly verbal and written communication skills.
- Patience and a calm demeanor when dealing with frustrated customers.
- Strong listening and problem-solving abilities.
- Ability to multitask effectively across chat, email, and phone channels.
- Basic computer literacy with a willingness to learn new software tools.
- Excellent time management skills suited for a self-directed remote work environment.

What We Offer
- A fully remote position with flexible working hours to support work-life balance.
- Competitive salary aligned with experience.
- Defined career progression opportunities, including advancement into senior support or team lead roles.

This role provides an excellent opportunity for motivated individuals looking to start or grow their career in customer service within the IT sector. SoftVilla Business Solutions values enthusiasm and dedication, offering a supportive environment to develop your skills and contribute to a growing company.